Cancellation & Refund Policy
Last updated: January 8, 2026
Important Notice
This policy applies to all Euron subscription plans. Please read carefully to understand your rights and obligations regarding cancellations and refunds.
1Subscription Terms
Euron operates on a subscription-based model with the following billing cycles:
- Monthly Plans: Billed on the same date each month
- Annual Plans: Billed once per year with a 20% discount
- Explorer Plan: Free forever with no billing required
All subscriptions automatically renew unless cancelled before the renewal date.
214-Day Free Trial
All paid plans include a 14-day free trial period with the following terms:
- No credit card required to start the trial
- Full access to all features of your chosen plan
- Cancel anytime during the trial period with no charges
- Automatic conversion to paid subscription after 14 days if not cancelled
- Email reminders sent 3 days and 1 day before trial ends
Pro Tip:
You can cancel your trial at any time from your account dashboard under Settings → Subscription Management.
3How to Cancel Your Subscription
You can cancel your Euron subscription at any time through the following methods:
Self-Service Cancellation
- Log into your Euron account
- Navigate to Settings → Subscription
- Click "Cancel Subscription"
- Provide optional feedback
- Confirm cancellation
Contact Support
- Email: support@euron.com
- Phone: +91-XXXX-XXXXXX
- Live Chat (24/7 for Enterprise)
Response time: 24-48 hours for standard plans
4What Happens After Cancellation
Immediate Effects:
- No further charges will be made to your account
- Your subscription remains active until the end of the current billing period
- You retain full access to all features until subscription expiry
- Cancellation confirmation email sent immediately
After Billing Period Ends:
- Your account is automatically downgraded to Explorer (Free) plan
- All content and data remain accessible in read-only mode
- Student access to courses continues (they can still consume purchased content)
- You cannot create new content or accept new enrollments
- AI features (EURI, AVNI) are disabled
- Mobile apps remain functional for existing students
Important:
Your data is retained for 90 days after cancellation. You can reactivate your subscription anytime within this period to restore full functionality.
5Refund Policy
7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for all paid subscriptions (excluding free trial period):
- Request a refund within 7 days of your first payment
- Full refund, no questions asked
- Processed within 5-7 business days
- Refund credited to original payment method
Monthly Subscriptions
- No refunds for partial months
- Cancellation takes effect at the end of billing cycle
- Exception: 7-day money-back guarantee on first payment
Annual Subscriptions
- 7-day money-back guarantee applies (full refund)
- After 7 days: Pro-rated refund for unused months (minus 20% annual discount)
- Minimum 3-month usage required for pro-rated refunds
- Refund = (Remaining months ÷ 12) × Annual fee × 0.8
Non-Refundable Items
- Setup fees (if applicable for Enterprise plans)
- Custom development work
- Third-party integration costs
- Domain registration fees
- App store submission fees
6Downgrade Instead of Cancelling
Consider downgrading to a lower-tier plan instead of cancelling:
Save Money
Reduce costs while keeping essential features
Keep Your Data
All content and students remain intact
Easy Upgrade
Scale back up when you're ready
Downgrade Process: Changes take effect at the next billing cycle. You keep current plan features until then.
7Reactivating Your Subscription
Changed your mind? You can easily reactivate your subscription:
- Within 90 days: Full reactivation with all data and settings restored
- After 90 days: Data may be archived; contact support for restoration
- No penalties: Resume at current pricing (no reactivation fees)
- Instant access: All features available immediately upon payment
Returning Customer Offer:
Get 1 month free when you reactivate within 30 days of cancellation. Automatically applied at checkout.
8Special Circumstances
We understand that exceptional situations may arise. We'll consider refunds outside our standard policy for:
- Technical Issues: If we cannot resolve critical platform issues within 7 days
- Service Outages: Extended downtime beyond our SLA (99.9% uptime)
- Medical/Personal Emergencies: Documented hardship cases (reviewed individually)
- Billing Errors: Incorrect charges or duplicate payments
To request a special circumstance review, contact billing@euron.com with supporting documentation.
9Enterprise Plan Specific Terms
Enterprise subscriptions have unique cancellation and refund terms:
- Contract Period: Minimum 12-month commitment (unless otherwise negotiated)
- Early Termination: 50% of remaining contract value if cancelled before 12 months
- Notice Period: 90 days written notice required for non-renewal
- Custom Development: Non-refundable once work begins
- Data Migration: Free export assistance provided within 30 days of cancellation
Enterprise customers should refer to their custom contract for specific terms. Contact your dedicated account manager for questions.
Questions About Cancellations or Refunds?
Our support team is here to help you make the best decision for your business.
Email Support
billing@euron.com
Response: 24-48 hours
Phone Support
+91-XXXX-XXXXXX
Mon-Fri: 9 AM - 6 PM IST
Live Chat
Available in dashboard
24/7 for Enterprise plans